Losing a dog is just as hard as losing a human, a dog is not just a pet, but a part of your family. So, choosing a cremation service to go with is an extremely difficult decision.
I spoke to about 6 different companies to ensure I made the right decision, wanting the perfect send off my best friend. I was a bit skeptical at first about choosing this service (probably because they’re so new), but wow I am so impressed.
From moment 1 of speaking to the person on the phone and booking the appointment, it was empathetic and efficient. They explained to me everything I needed to know and more.
We booked on Monday and they came round on Thursday. They provided me a time slot in the morning and they arrived exactly in that time slot. Both the vet and the collection person arrived at the same time. The vet was incredibly empathetic and friendly, he also explained the process slowly, thoroughly and clearly, treating both my dog and my family with respect.
The vet gave us the option of at what pace we want it to go at & once the process was complete, he expressed his regards, left us to grieve and told us that we can take as long as we need, the collection/cremation person was outside when we’re ready.
Once we decided we were ready, the collection person came in and introduced himself, expressed his condolences and discussed our option for removal of the body. The options were a body bag (which is a massive big no no), or a box/unit. We chose the box and were allowed to put her in the box ourselves, wrapping her in her favourite blanket. He also informed us that we can put a toy or anything else we’d like in with her and that it can be cremated with her.
Between my dog leaving our home and returning back to us as ashes, we were provided with a tracker link. The link updates you on, when your pet has arrived at the cremation location, when they have been cremated and when they are on their way back to you.
My dog arrived back within 13 days, a tracking link for delivery was provided, and delivered by DHL. I was a bit uncomfortable with the ashes being returned via a courier and not privately delivered, however it was delivered with care.
The packaging ensured it had on it in big bold letters a message for the driver, stating “must be signed for, do not leave with neighbour or on doorstep”.
We opted in for the personalised urn/box, which also came with fur clippings, a certificate of cremation, a paw print, a keyring which is a urn with a nice message on it, of which you can place your pets ashes into, so they are always with you.
The cover of the box has your pets name on it, alongside a nice empathic message “always remembered, never forgotten”. Inside the box was also a very kind, empathetic message from the company expressing their condolences.
I have no complaints at all about this service. Pet Cremation UK truly were fantastic, beginning to end. They made myself and my family feel really satisfied and helped us through this extremely difficult time.
Thank you Pet Cremation UK.
I hope this review helps some of you in your decision, as I know it’s an extremely difficult one to make. Sorry it’s a bit long, I just wanted to ensure some of you get the clarity I was looking for.
Sorry for all of you that have lost your family member, just remember they’re no longer suffering and they’re waiting for us up above, just like they would wait for us to come home from work/school.
They’ll always be with us.
🤍