Award-winning care. Trusted by thousands of UK families.

Professional and reassuring

The team arrived promptly, communicated throughout and made a very sad experience feel professional and reassuring, right through to the return of the ashes.

Respectful care throughout

From collection through to the return home, every part of the service was handled with dignity and respect, helping to ease the grieving process.

Compassion from collection to return

Andrew was empathetic and understanding at collection, and the beautiful presentation on return brought comfort after the loss of a much-loved companion.

Excellent support on a difficult day

Booking was straightforward and the staff were excellent, making an exceptionally difficult day as gentle and manageable as possible.

Thoughtful service and presentation

Despite a delay caused by a vehicle problem, the care remained excellent and the thoughtful return package for their beloved dog was greatly appreciated.

Understanding at collection

The gentleman collecting Meggie listened carefully to the family’s wishes and handled everything smoothly and with real understanding.

A caring farewell for our hamster

Their hamster was collected and returned in a beautiful personalised box with a keepsake, bringing some comfort during a very sad time.

Compassionate collection for Maisie

Steve was warm, friendly and compassionate when he came to collect Maisie, which meant a great deal to the family.

Sympathetic and efficient

A concise but heartfelt recommendation for a service the family found excellent and genuinely sympathetic at a difficult time.

Kind, prompt and well communicated

Professional, prompt and caring support was paired with clear updates throughout, while the thoughtful extras made the farewell feel personal.

Dignity from collection to home

After their cat died in an accident, collection from the vet and return home were organised with sympathy, efficiency, dignity and thoughtful keepsakes.

Careful service for Thunder

Thunder was collected with great care by a helpful driver, his collar was safely returned and the family valued the beautiful presentation box.

A compassionate goodbye at home

The vet gave the family time, control and compassion, and Dave returned home within a week in a personalised wooden box.

Professional care for Fletcher

Fletcher was collected professionally and returned in a lovely engraved wooden casket; the family also noted that his paw prints were unfortunately missing.

Sensitive support at every stage

Sensitive care and updates at each stage reassured the family, and the beautiful presentation helped when their beloved dog came home.

Luna’s journey tracked throughout

Luna was collected from the vet and tracked throughout his journey before returning home in an engraved box with paw-print and fur keepsakes.

Caring updates at a difficult time

The process felt easy and caring, with comforting app updates and compassionate people at each stage of their pet’s journey.

Simple and supportive

The family found the team easy to deal with and appreciated how the service made a hard time feel a little easier.

Trusted twice with beloved dogs

After using the service twice, the family praised the empathy, care and regular updates given for both Crystal and Ceaser.