Individual cremation for dogs, cats and small pets, with home or vet collection across Richmond. Get a quote or speak to our team.
Care throughout Richmond
We arrange individual pet cremation across Richmond upon Thames, including Twickenham, Teddington, Hampton, Kew and Barnes. The borough includes neighbourhoods on both sides of the Thames, so we use the full collection address when planning your booking. Dogs, cats and small pets receive the same individual-care approach, with collection details and the return of ashes agreed with you.
Individual cremation gives you a clear choice when you want your pet's ashes returned. We explain the arrangements before collection, record your pet's details and help you understand what will happen next. You can ask questions at any stage; you do not need to make every decision about remembrance at the same time as organising collection.
A quote is a starting point for your own pet and address. Tell us whether your pet has already died or whether you are planning ahead, and whether they are at home or with a vet. If your pet is still alive and needs medical help, contact your veterinary practice; this page is for cremation arrangements.
Richmond and Twickenham are often treated as separate search locations, but both fall within this borough service. We need the full postcode and access details to plan the actual journey; proximity on a map is not a reliable collection-time promise. Tell us about stairs, a lift, a gate or any distance between the vehicle and your home. If your pet is at a vet, its availability for release matters too. You can discuss a preferred time and any family arrangements, and the team will explain what can be confirmed for your booking.
You can choose your own cremation provider. If a veterinary practice is caring for your pet, tell it your choice and confirm its release requirements before collection. Check whether another aftercare arrangement has already been authorised. Let the practice know who will collect your pet, and share its contact details with our team so the handover can be agreed.
Our service covers addresses throughout London Borough of Richmond upon Thames. Some neighbourhoods extend across council boundaries; the places below refer to the parts within this borough.
Our coverage includes Richmond, Kew, Ham and Petersham. If you live in a flat or a property reached through a courtyard, explain how to reach the correct door from the road. Please provide entrance instructions privately rather than leaving sensitive access details in a public review. If another person will meet the collector, make sure we have a clear way to contact them on the day.
We also cover Twickenham, St Margarets, Whitton, Teddington, Hampton, Hampton Hill and Hampton Wick. A collection in one of these places and an ashes return elsewhere can be arranged as separate addresses. That can be helpful if family members are supporting you, but the team needs to confirm the intended recipient. Tell us about a change of address before the return is organised.
Families in Barnes, Mortlake and East Sheen can arrange home or veterinary collection. The location of your usual vet does not restrict you to one aftercare provider, but you should check whether any arrangements have already been authorised. If you choose us, give the practice name and branch address so the collection can be agreed with the team caring for your pet.
KT1 · KT2 · KT8 · SW13 · SW14 · SW15 · TW1 · TW10 · TW11 · TW12 · TW13 · TW2 · TW3 · TW4 · TW7 · TW9
These districts contain addresses in Richmond; they are not exclusive to the borough. A district can cross several council boundaries. The full postcode in your quote is used to check the actual collection address, rather than treating every address in a district as belonging to the same borough.
Coverage checked 2026-10-20. Geography: council area information and the ONS postcode directory.
Source: Office for National Statistics licensed under the Open Government Licence v.3.0. Contains OS data © Crown copyright and database right 2026. Contains Royal Mail data © Royal Mail copyright and database right 2026.
Cremation prices starting from £154
For dog cremation in Richmond, Twickenham or Teddington, let us know your dog's approximate weight and where they are resting. If there are several steps or you cannot lift them, explain this in advance. You do not need to bring your dog to a local office. The service is arranged through collection and the agreed return of ashes.
About dog cremationCremation prices starting from £124
For cat cremation in Barnes, Kew and the wider Richmond borough, you can choose individual cremation and discuss how the ashes will come home. Some families want them returned to the owner; others arrange for a relative to receive them. Record that preference clearly during the booking, especially when the person paying and the person receiving the ashes are different.
About cat cremationCremation prices starting from £94
Rabbits, guinea pigs, hamsters, birds and other small companions matter just as much to their families. Tell us the species and approximate size so we can explain the appropriate arrangements. Individual cremation is available for small pets too; do not assume it is only an option for dogs and cats. If your pet is in a carrier or has a favourite blanket, ask what can accompany them and which belongings you would like kept. Make those requests before handover so the team can confirm what is possible.
About rabbit cremationStarting prices are for cremation itself. Use the form for your personalised quote, including collection and return of ashes.
Start with a personalised quote, or talk through the arrangements with our team. You can return to the form without losing what you have entered.
We confirm your pet's details, the collection location and your contact information. Tell us about access, your wishes for the ashes and any personal items you would like kept. Ask for clarification if something is unclear before you authorise the service.
Your pet's identity is recorded for the care journey. Check that the name and owner details on the booking are correct, particularly when collection is from a vet or someone else has helped organise it. The team can explain identification and tracking before handover.
With individual cremation, your pet is cremated separately and their ashes are prepared for return to you. If you are comparing aftercare options, ask specifically whether the service is individual and whether ashes are returned, so you are comparing the arrangements you actually want.
Our usual ashes-return timescale is 7-9 working days. Confirm the return address and who will receive them. If your plans change, contact the team before the return is organised. A collection address is not automatically the right place to return the ashes.
Experiences shared by families
Showing recent reviews associated with a customer home or ashes-return address in this borough.
★★★★★
Read this review on TrustpilotThe whole process was not too difficult. We received our Dogs ashes back with a lock of hair and a paw print. This was complimentary and that gesture alone struck home to me that he was real and the pain and anguish was our price we all pay for the love we feel towards our pets. Thankyou from the bottom of my heart for this. We did not know what to expect from having him cremated but the whole process was handled with professional respect and efficiency and we thank you for this.
Yes. This page covers Richmond upon Thames borough, including Twickenham, Teddington, the Hampton neighbourhoods, Whitton and St Margarets. It also covers Richmond, Kew, Barnes, Mortlake, East Sheen, Ham and Petersham.
You can give different collection and return addresses. We will confirm the arrangements for both rather than assuming they are the same location. Tell us who will receive the ashes and raise any timing or access requirements before the return is scheduled.
Same-day collection may be available, subject to the address and available capacity. Contact us as early as you can; our usual same-day booking cut-off is 4pm. The team confirms availability for your booking. Our phone support is available 7am–midnight daily, and you can request an online quote at any time.
Individual cremation means your pet is cremated separately and their ashes are returned to you. We record identification details as part of the care process. If you want to understand how your pet is identified between collection and return, ask the team to explain it before booking.
Start with your pet's name, species and approximate size, and tell us whether they have already passed away. The quote flow asks for the contact and postcode details needed to check your arrangements. You can ask for help if you do not know the weight or are arranging care on someone else's behalf.
Yes. You can use the quote form to explain that your pet has not passed away yet and discuss the options. Ask about the next step rather than booking a collection you do not yet need. For advice about your pet's health, comfort or treatment, speak to your vet.
Tell us the address and person you would like to receive the ashes when agreeing the arrangements. Our usual return timescale is 7-9 working days. If you will be away or staying with relatives, discuss this in advance and update the team if your plans change before the return is organised.
Start with a personalised quote, or talk through the arrangements with our team. You can return to the form without losing what you have entered.
